✨Shipping & Exchange✨
Processing time
I know, I know, we hate waiting for things too! The time we need to prepare an order for dispatch varies. As a rule we try to update product descriptions with the most up to date info on where the product is in the production process! Upon checkout, it will also highlight the different processing time options. For any more updates, and progress you can find that in our Shop Updates highlight reel in our instgram here ✨
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
My Order is lost/ hasn't arrived yet what can I do?
Your best bet is to reach out to the postal service outlined in your shipping info. They will have a much better idea of where your items are. If they are still unable to help you please reach out to us. We will do what we can to assist you.
Do you accept Returns/ Exchanges?
We know that things happen, if something isn't right, or you're not 100% satisfied let us know!
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Please contact us if you have any problems with your order, and we will do what we can to make the situation right for you. 💖
Buyers are responsible for exchange postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale